FAQS

About the truffle

What should I know about the truffle?

Different varieties of truffle with a different gastronomic value whose properties and quality are among the most appreciated by the culinary industry can be found in the market. In the case of Black truffle -winter truffle- its official name is Tuber Melanosporum and it must be identified as this in the purchase and shipping processes. Similarly other species such as the so called White Truffle officially named Tuber Magnatum whose name should appear on the labels.

How to preserve truffle and how long do I have to consume?

Once the truffle is at home, you should keep it in the fridge. It is convenient to keep it at a temperature between 4 and 6 degrees Celsius and not let more than four days to try the product.
When you consider that the product is not being consumed immediately, keep it in an airtight container and and wrap it in a paper towel that should be change in order to remove moisture, so the truffle will conserve better its properties and quality.

Can the truffle be damaged and lose quality during the transportation?

Fresh truffle is a perishable product but it retains its own freshness during a week from its collect. Once the truffle is collected we send it by the express transportation service with a package tailored to the characteristics of the product allowing it to retain its freshness.

About the transportation

I usually spend many hours away from home. How can I receive my order?

Modalities for the reception:
Thanks to MRW services, Trufas Jiménez, has several possibilities for delivering orders, such as home delivery, delivery in office work, or delivery in a different MRW branch. You only have to choose the method that better suits you in the transportist website application.
The more information you provide about best delivery hours, destination and mode of shipment, the more effective service. In order to coordinate delivery service in the most efficient manner, contact telephone number is required.

Is it possible to find out the status of my shipment after the purchase?

Track your order, once collected by the carrier is very simple.
Once in the delivery service, we will send you an email with the identifier of the sending and the link to the website of the carrier and you will know where it is and how long it takes for the delivery.

Which countries do you ship orders and how long will it take to get my order?

In the list below you can find the countries where we serve, if you do not find yours, please contact us. Clicking on them you can see the time and the shipping costs.
Andorra, Austria, Belgium, Bulgaria, Croatia, Denmark, Slovakia, Slovenia, Spain, Spain Balearic Islands, Spain Canary Islands, Estonia, Finland, France, South France, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Sweden.

About the payment

Is the payment in Trufas Jiménez secure?

The terms of purchase,ensure our customers tranquility, because in no time you provide any private data. Your tranquility in every way is one of our biggest concerns.

Privacity Data processing by Trufas Jiménez

Trufas Jiménez will only use the data provided by the customer for the processing and shipment of the order. This applies to customers subscribed to our newsletter.
Data will not be sold to third party companies for any other use according to the Personal Data Protection Act, 1.999 (see if there is any updated version).

What information is sent to the email?

With a maximum of two submissions per month, only news, or news about our products will be the content of our emails. As for information in weekly prices, precisely for this reason, will be held weekly. Third-party advertising or products or services which are not commercialized by Trufas Jiménez never be sent.

I want to change my data, what should I do?

Contact us via info@sjiménez.com, you may modify or remove any service if it is necessary.